Driving Academy Terms and Conditions
The Instructor agrees:
1. To provide driver training services to the Client in accordance with the Code of Practice of the Australian Driver Trainers Association.
2. To start and finish lessons at the agreed date, time, and location. Should the Instructor be delayed, the time will be added on at the end of the lesson or the following lesson as mutually agreed upon.
3. To be available via phone, email, and social media messaging for contact regarding arranging lessons and preparation for the PDA, fulfilling the Client obligations effectively.
4. To adhere to all responsibilities outlined in the Privacy Act 1988. The Instructor will treat all personal information and documents shared by the Client as confidential information. All documents retained by the Instructor will be securely stored, and during the term of this Agreement or after its termination, no confidential information will be disclosed for the benefit of the Instructor or any other person, except for information required by the authorized party.
5. If the Instructor is unable to attend the lesson for any reason, the Client will be advised as soon as practicable, ensuring that Instructor responsibilities are met.
The Client agrees:
6. The Client is required to provide the Instructor with their driver licence and contact details prior to the start of the first lesson, fulfilling their Client obligations in the driver training services.
7. The Client agrees to pay the agreed Instructor fees prior to beginning every lesson, including any card payment fee if booking online, in accordance with their responsibilities.
8. If the Client is unwell or awaiting results from a recent COVID-19 test, they should not attend the lesson and must advise the Instructor as soon as practicable, adhering to their Client obligations.
9. If a scheduled lesson is cancelled with less than 24 hours' notice for any reason, the Client agrees that a 50% cancellation fee will apply. The full fee will apply for no-shows, and any card payment fee will not be refunded.
10. The Client must inform the Instructor as soon as practicable if they are taking prescribed medication that may affect their ability to drive. If notice is given less than 24 hours before the scheduled lesson time and cancellation is required, a 50% cancellation fee will apply, emphasizing the importance of Client obligations.
11. The Client is expected to attend lessons on time. The Instructor reserves the right to leave the agreed meeting place 15 minutes after the agreed start time if the Client has not arrived. If the Client is delayed and wishes to continue the lesson, it will conclude at the previously agreed time, with no additional time added or fee discount provided, reflecting the Instructor responsibilities.
12. The Client will not attend any lesson under the influence of drugs or alcohol. If the Instructor deems it necessary to cancel the lesson due to this, the full fee will apply, with the judgment regarding the influence being at the Instructor's sole discretion.
13. The Client is required to wear appropriate footwear for all lessons. Appropriate footwear consists of an enclosed flat sole shoe. Strictly no bare feet, thongs, or high heels are allowed. If the Client presents with inappropriate footwear and the lesson needs to be cancelled, the full lesson fee will apply, highlighting the importance of Client obligations.
14. Should the Client have any concerns or complaints regarding any of the above terms and conditions, they should initially discuss it with the Instructor to resolve the issue. If no resolution is reached, the Client can visit: https://www.commerce.wa.gov.au/consumer-protection/make-complaint.